Durban Neuro Laser Clinic provides specialist-led neurological assessment, photobiomodulation and related supportive clinical services through its Durban and Umhlanga locations.

For the purposes of this policy, “DNLC”, “we”, “us” and “our” refer to Durban Neuro Laser Clinic.

This Privacy Policy applies to personal information collected through the DNLC website, online forms, email communication, telephone enquiries and related clinic-administration processes.

Separate clinical consent documents and patient-record policies may apply once a person becomes a patient of the clinic.

Depending on how you interact with DNLC, we may collect:
• Your name and contact details;
• Preferred clinic location;
• Service or treatment of interest;
• Information included in an enquiry or consultation request;
• Appointment and communication records;
• Technical information such as device, browser and website-usage data; and
• Consent and marketing preferences.

Health information is sensitive and may qualify as special personal information under South African law.

Please do not submit detailed medical records, identity documents, test results or highly sensitive health information through a general website form unless the clinic specifically requests it through an appropriate and secure process.

Where health information is required, it will be processed only for legitimate clinical or administrative purposes and subject to applicable confidentiality obligations.

We may collect information directly from you when you complete a form, contact the clinic, request a consultation, subscribe to updates or communicate with our team.

Limited technical information may also be collected automatically through cookies, analytics tools, website-hosting systems and security technologies. Information may be received from an authorised representative where appropriate.

Personal information may be used to:
• Respond to enquiries;
• Arrange or manage consultation requests;
• Communicate about services, products and clinic locations;
• Maintain appropriate administrative and clinical records;
• Improve website functionality and security;
• Comply with legal and professional obligations; and
• Send marketing communication where permitted and where you have not opted out.

DNLC processes personal information where there is a lawful basis to do so, including consent, the performance of an agreement, compliance with a legal obligation, protection of a legitimate interest or another basis recognised under applicable South African law.

Consent may be withdrawn where processing relies on consent, although this will not affect processing that was lawful before withdrawal.

Information may be shared only where reasonably necessary with authorised DNLC personnel, treating healthcare professionals, hospitals, laboratories, technology providers, website and communication providers, professional advisers, regulators or public authorities.

Service providers must process information only for authorised purposes and are expected to apply appropriate confidentiality and security measures. DNLC does not sell patient or enquiry information.

Some website, hosting, analytics or communication providers may process or store information outside South Africa. Where this occurs, DNLC will take reasonable steps to ensure that the transfer is permitted and that appropriate privacy safeguards are applied.

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to meet clinical and administrative needs, resolve disputes or comply with legal, regulatory and professional record-retention requirements.

Retention periods may differ depending on the type of information and the relationship with the clinic.

DNLC uses reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No electronic system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email or general website forms unless requested.

Subject to applicable law, you may request access to personal information held about you, ask for inaccurate information to be corrected, object to certain processing, request deletion where legally permitted or withdraw consent.

DNLC may need to verify your identity before completing a privacy request. Certain information may need to be retained where required by law or professional obligations.

Website enquiries concerning a child should be submitted by a parent, legal guardian or appropriately authorised representative.

DNLC does not intentionally use this website to collect personal information directly from children without appropriate involvement or authority from a responsible adult.

Where permitted, DNLC may send information about clinic news, services or educational content. You may unsubscribe using the option provided in the communication or by contacting the clinic.

Service-related and appointment communication may still be sent where necessary even if you opt out of marketing.

The website may use cookies and similar technologies for essential functionality, security, preferences, analytics and marketing. Where required, non-essential cookies should be controlled through the website’s consent settings.

Please read the Cookie Notice for additional information.

Privacy-related requests may be sent to either clinic while DNLC’s designated Information Officer contact details are being confirmed for publication.

Entabeni: entabeni@durbanneurolaserclinic.co.za | 031 261 5446
Gateway: gateway@durbanneurolaserclinic.co.za | 069 714 1617

You may also lodge a complaint with the Information Regulator of South Africa where appropriate. Confirm the current complaint process at https://www.inforegulator.org.za/.

This Privacy Policy may be updated when our services, information practices, technology or legal obligations change. The current version and its effective date will be published on this page.