These Terms and Conditions govern your use of the Durban Neuro Laser Clinic website and its online enquiry, consultation-request and information services.

By accessing or using this website, you agree to these terms. If you do not agree with them, please discontinue your use of the website.

In these terms, “DNLC”, “we”, “us” and “our” refer to Durban Neuro Laser Clinic.

This website provides general information about Durban Neuro Laser Clinic, our clinical services, treatment technologies, conditions and areas of support, locations, practitioners, products and educational resources.

We take reasonable care to keep this information accurate and current. However, medical research, treatment availability, product information, prices and clinic arrangements may change. We do not guarantee that every page will always be complete, current or free from errors.

Information on this website is provided for general educational purposes only. It does not constitute medical advice, diagnosis, treatment or a recommendation that a particular therapy is appropriate for you.

Using this website, reading its content or submitting an enquiry does not create a doctor-patient relationship. Treatment suitability can only be determined following an appropriate clinical assessment.

Do not stop or change prescribed medication or established medical care based on information found on this website.

This website and its enquiry forms are not monitored as an emergency medical service.

If you are experiencing a medical emergency, sudden neurological symptoms or a serious deterioration in your condition, contact emergency medical services or attend the nearest emergency department immediately.

Submitting an enquiry or consultation request does not confirm an appointment or guarantee that treatment will be offered.

Our team will contact you to discuss availability and the appropriate next steps. Clinical assessment and approval may be required before treatment can begin.

Treatment plans, duration, frequency and costs differ according to the service selected and the patient’s clinical needs. Results and experiences vary between individuals, and no particular outcome can be guaranteed.

Appointment times remain subject to confirmation by the clinic.

Any applicable booking, cancellation, rescheduling or non-attendance conditions will be communicated when your appointment is confirmed. You are responsible for providing accurate contact information and notifying the clinic if you are unable to attend.

DNLC may reschedule an appointment where reasonably necessary, including because of practitioner availability, clinical requirements or circumstances beyond our control.

Product descriptions, infusion information, ingredients, availability, durations and prices displayed on this website are provided for general information and may change.

An online enquiry does not constitute a completed purchase or confirmed treatment booking. Current availability, suitability, pricing and ordering arrangements must be confirmed directly with the clinic.

Certain products or services may require clinical assessment or professional approval before being supplied or administered. Nothing in these terms limits any consumer rights that cannot lawfully be excluded under South African law.

You agree to provide information that is accurate, current and relevant when completing a website form.

You must not use the website to:
• Submit false, misleading or unlawful information;
• Attempt to gain unauthorised access to the website or its systems;
• Introduce malicious software or interfere with website operation;
• Impersonate another person; or
• Use website content for unlawful or misleading purposes.

Please avoid submitting highly sensitive medical information through a general enquiry form unless specifically requested by the clinic.

Personal information submitted through this website will be processed in accordance with our Privacy Policy and applicable South African data-protection law.

Information may be used to respond to enquiries, arrange consultations, manage clinic communication and provide requested services. Please read our Privacy Policy for further information about how personal information is collected, used, stored and protected.

Unless otherwise stated, the website design, written content, branding, graphics, photographs and original educational material belong to Durban Neuro Laser Clinic or are used with permission.

You may view or print website content for personal, non-commercial use. You may not reproduce, publish, sell, modify or commercially distribute it without prior written permission.

Third-party names, trademarks, videos, research materials and product information remain the property of their respective owners.

This website may contain links to external websites, research articles, videos, manufacturers or other third-party resources.

These links are provided for convenience and educational reference. DNLC does not control third-party websites and is not responsible for their availability, accuracy, security, privacy practices or content. A link does not necessarily represent endorsement of every statement, product or service appearing on an external website.

We may update, suspend, remove or change website content and functionality without prior notice.

Although reasonable measures are taken to maintain website security and availability, we cannot guarantee that access will always be uninterrupted or that the website will be completely free from technical errors or harmful components.

To the extent permitted by law, DNLC will not be liable for loss arising solely from reliance on general website information, inability to access the website, third-party content or unauthorised use of the website.

Nothing in these terms excludes or limits liability or consumer rights where doing so would be unlawful. Clinical services provided by DNLC remain subject to the applicable professional, ethical and legal duties governing healthcare services in South Africa.

We may update these Terms and Conditions when our services, website functionality or legal obligations change.

The latest version will be published on this page together with the date of the most recent update. Continued use of the website after an update constitutes acceptance of the revised terms.

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to this website or these terms will be handled by the appropriate South African court or regulatory authority with jurisdiction.

Questions regarding these Terms and Conditions may be directed to Durban Neuro Laser Clinic.

Life Entabeni Hospital
Email: entabeni@durbanneurolaserclinic.co.za
Telephone: 031 261 5446

Busamed Gateway Private Hospital
Email: gateway@durbanneurolaserclinic.co.za
Telephone: 069 714 1617